Last updated: August 5, 2026
These Terms of Service ("Terms") govern your access to and use of the SOLO platform, website, and related services (the "Service") operated by SOLO Intelligence, Inc. ("SOLO," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
SOLO is intended for use by licensed or certified wellness professionals (e.g., massage therapists, nurses, chiropractors, physical therapists, estheticians, nutritionists, and health coaches). You are responsible for maintaining any license, certification, or credential required to practice in your jurisdiction and for using the Service in compliance with applicable law and your profession's scope of practice.
To use the Service you must create an account using a valid email address and a secure password. You agree to provide accurate information, keep your credentials confidential, and be responsible for all activity under your account.
We verify new accounts by email to protect you and your clients. Account creation occurs before any payment so you can review your plan with no obligation. You may close your account at any time.
When you use SOLO to store client records, intake forms, or SOAP notes, you may create Protected Health Information (PHI). You remain the covered entity and custodian of that PHI. SOLO is a Business Associate and provides HIPAA- aligned safeguards, encryption, audit logging, and (upon request) a Business Associate Agreement.
You are responsible for obtaining client consent, maintaining appropriate intake and consent-release forms, configuring access for any associate providers, and complying with your profession's recordkeeping and privacy requirements. SOLO is a tool; it does not provide legal or compliance advice.
You agree not to:
The Service, including the SOLO name and logo, SOLO Intelligence™, KIT™, MISHA™, BEA™, SOLO Partner Network™, SOLO Virtual™, software, design, and content, is owned by SOLO and protected by intellectual property laws.
You retain ownership of the practice and client data you upload. By using the Service, you grant SOLO a limited license to process that data solely to operate and improve the Service for you, including powering the SOLO Intelligence™ team on your behalf.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant the Service will be uninterrupted, error-free, or fit for a particular purpose. AI-generated outputs (transcriptions, recommendations, analytics) are aids, not professional advice — you remain responsible for clinical and business decisions.
To the maximum extent permitted by law, SOLO and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or clients, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim. This limitation does not apply to liability that cannot be limited under applicable law.
You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or create risk or legal exposure for us. Upon termination, your right to use the Service ends and your data is retained briefly for reactivation/export before deletion per our retention policy.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. We will try to resolve disputes informally first. Any disputes that cannot be resolved will be brought in the courts located in California, and you consent to personal jurisdiction there.
We may revise these Terms from time to time. We will notify active users of material changes by email or in-app notice and update the "Last updated" date. Continued use after changes take effect constitutes acceptance.